Why choose IT support outsourcing?
The past year has shown companies in all sectors that change is needed and can bring a number of benefits. Businesses needed to adapt to remote work, which was accompanied by support for users from outside the office.
Parameters that may be less appreciated in advance become extremely important factors in troubleshooting: response time, simultaneous resolution of potential problems, availability outside working hours, training of users to operate mobile and still comply with company policies and others. To ensure this with internal resources, it is necessary to increase the number of employees.
These changes are proof that remote IT support is possible. This opens up more opportunities for companies to outsource IT services, for example. Outsourcing is an alternative to increasing IT staff and an opportunity for a company to ensure quality and implement changes in the company’s internal processes, while benefiting from reliable external resources in the future. There are many benefits to outsourcing IT support – here are 11 key reasons to take advantage of the benefits that will improve your business results in your current work environment.
Short-term benefits:
1. Lower costs. Every employee of the company, including an IT specialist, must provide the environment and its continuous improvement, salary, training and leave, paid sick leave, etc. These costs are variable and not easily predictable, but when outsourcing IT management, the company receives services at a flat rate without hidden or unforeseen costs and is supported by several professionals at the same time.
2. Availability. When IT staff are on sick leave or vacation, it is often difficult for companies to deal with technical failures in a timely manner. When IT workers return to work, there are so many demands and problems to deal with that there is not enough time. However, when receiving services outside the company, it is possible to define specific availability times depending on the criticality of the application and to guarantee availability according to the terms of the contract.
3. Access to new resources. Businesses can outsource if they do not have access to the necessary resources. For example, if an organization wants to expand its operations by opening a new branch, outsourcing is a real and important alternative to building the necessary IT infrastructure from the outset.
4. Better general IT management. Outsourcing is definitely one of the ways to manage out-of-control IT functions. Outsourcing does not mean relinquishing management responsibility, but such a partner helps to make important decisions by gathering experience from other clients and offering you the most suitable solution.
5. Competence. Companies operating in the field of service provision independently update and acquire new knowledge in order to obtain the necessary qualifications for the provision of services, and work with the most demanded and well-known technologies / solutions on a global scale.
6. Security. Outsourcing usually provides a wide range of IT support services and provides access to the latest and greatest equipment and software to meet security requirements. In addition, the standards used to ensure quality, ISO 9001 and ISO 27001, ITIL and manufacturer certification are well known and employees receive special training.
Long-term benefits:
1. Attention is paid to other important processes. Outsourcing allows the company to focus on broader business issues, while leaving the operational details to external experts, facilitating management. IT systems work to keep your business running continuously.
2. Access to high-level opportunities. By their nature, outsourcing provides a wide range of world-class resources to meet customer needs. Cooperation with qualified partners is provided, who provide information, training and resources to ensure the quality of the manufacturer.
3. Available benefits. In cooperation with a third party company, other types of additional services are often offered. For example, when it is necessary to make any changes to the infrastructure, then highly qualified system architects are available and there is an opportunity to engage in project management or perform an audit based on the required standards.
4. Common risks. The organization’s investments involve huge risks. When companies outsource, they become more flexible, dynamic and better able to adapt to changing opportunities, as the specialists involved monitor the operation of the infrastructure and can respond more quickly to critical situations with existing knowledge.
5. Free resources. Each organization has limited available resources. Outsourcing allows an organization to shift resources from the company’s internal organizational activities to processes that are directly related to its core business.
Outsourcing IT support requirements can save your business financial resources, balance financial flow, free up more time, improve productivity, and provide your organization with a diverse set of skills with unique problem-solving capabilities. Be aware that you need to pay attention to certain risks, such as term contracts, remote solutions and communication, trust cornerstones, but as long as you choose a reliable service provider that has proven service quality and steady growth, outsourcing can be a wise choice for your business.