HP personalized technical support for your mobile devices
Hewlett-Packard has created for your comfort IT technical support application for Apple’s iOS and Android-based mobile devices. Now HP technical users have access from anywhere and anytime to HP technical support information, tools and expert assistance. The HP Support Center Mobile App allow in easily and self-explanatory way to get information about HP Business and Enterprise products – printers, servers, laptops and desktops. User can create his own menu “My HP products,” where he can add only the devices for which information and support is needed.
HP Support Center Mobile App offers not only information, but also helps to deal with HP’s IT infrastructure problems. The user can easily and intuitively enter description of the problem, look for and find a solution of the problem in the HP databases – with the menus “Search”, “Most Viewed solutions”, “Top Issues” and “Solutions History.” Problem resolution may contain references to newsletter articles, expert opinions and comments, as well as the HP product documentation and description. In addition, very useful information is often found in the HP support forums.
In case the user cannot find the necessary information or a solution it is possible to communicate in English with an HP technician by using the “Assisted Solve”, “Chat Support” and “Phone Support” options with users iPhone, iPad and Android-based smartphones. These options are available for products with active product warranties, HP CarePack guarantees or active support contract. Of course, the user equipment warranty status can be easily and quickly find with the same HP Support Center Mobile App program. Access to support information is provided in 24×7 mode.
HP Support Center Mobile App works on Apple’s iOS 5.0 and Google Android 2.3 or later version. The easiest way to get the HP Support Center Mobile App is to download free of charge from the Hewlett-Packard Web site: http://www.hp.com/services/hpscmobile